Welcome to the PocketKnivesDeal.com FAQ. Below, you’ll find answers to common questions about our American-made knives, shipping, returns, and more. We’re here to ensure your experience is as reliable and straightforward as the tools we curate.

Our Promise: Just as every Buck, TOPS, and Yellowhorse knife is forged for the task, we’re built for dependable service. Based in Atlanta, GA, we bridge American craftsmanship with global reach.

About Our Products & Collection

What types of knives do you specialize in?
We are specialists in premium, American-made knives. Our curated collection includes rugged Buck Knives (fixed blade, folding, assisted, automatic, and traditional), TOPS fixed blades, automatic/spring-assisted knives, flipper knives, and exclusive Yellowhorse custom pieces. We also offer a selection of knife accessories, sheaths, beads, and lanyards.
Why should I choose American-made knives?
American-made knives represent a legacy of quality, durability, and craftsmanship. Brands like Buck and TOPS are forged for demanding tasks and built to last a lifetime. When you choose from our collection, you’re investing in a trusted companion for adventure, collection, or everyday carry.
Do you sell automatic knives? Are they legal to ship?
Yes, we offer a selection of automatic and spring-assisted knives. It is the customer’s responsibility to know and comply with all local, state, and national laws regarding the purchase, ownership, and carry of such knives. We ship in accordance with U.S. export laws but cannot guarantee the legality of any item in your specific location.

Ordering, Payment & Account

What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal. All transactions are processed securely.
Do I need to create an account to place an order?
You can check out as a guest. However, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout process in the future.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. Your trust is paramount.

Global Shipping & Delivery

Where do you ship from and to?
We operate from Atlanta, Georgia, USA. We are proud to ship worldwide, bringing American craftsmanship to your doorstep. Please note: we are currently unable to ship to a few select remote regions and some parts of Asia. Your cart will confirm eligibility at checkout.
What are my shipping options and costs?
  • 🚀 Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Estimated delivery is 10-15 business days after the 1-2 business day processing period. This is a fast, tracked option.
  • 📦 Free Shipping: Available on all orders over $50. Shipped via EMS. Estimated delivery is 15-25 business days after processing. A great value for patient planners and collectors.
How long does order processing take?
Every order receives meticulous attention. We carefully pick, pack, and prepare your item within 1-2 business days before it is handed to the carrier.
Will I receive a tracking number?
Yes. As soon as your order ships, you will receive an email with your tracking number and a link to follow your package’s journey to you.

Returns, Exchanges & Warranty

What is your return policy?
We stand behind our gear. You may return any item in its original, unused condition within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return and receive full instructions. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Do the knives come with a manufacturer’s warranty?
Yes. All American-made knives from brands like Buck and TOPS come with their respective manufacturer’s warranties against defects in materials and workmanship. Please refer to the specific brand’s website for warranty details. We are an authorized retailer for these brands.
What if my item arrives damaged?
We pack every item with protective materials to ensure pristine arrival. In the rare event of damage during transit, please contact us immediately at [email protected] with photos of the product and packaging. We will resolve the issue promptly.

Customer Support & Trust

How can I contact customer service?
Our dedicated team is here to help. Please email us at [email protected]. We strive to respond to all inquiries within one business day.
Why should I trust PocketKnivesDeal.com?
We are more than just a store; we are enthusiasts serving a global community. We solve the pain point of sourcing professional-grade tools by providing authentic, American-made knives at fair prices, backed by a transparent and reliable delivery process. Our physical address in Atlanta and clear policies reflect our commitment to your trust.
Still have questions?
Forge a path to our inbox. We’re here to help.
Email: [email protected]
Based in: 4018 Despard Street, Atlanta, GA 30305, USA

PocketKnivesDeal.com – Your trusted online destination for premium, American-made knives and gear.
Forged for the Task, Built for a Lifetime.