Last Updated: October 2023

Forged for Satisfaction, Honored by Commitment.
At PocketKnivesDeal.com, we stand behind every American-made knife and accessory we offer with the same unwavering confidence that defines the brands we represent—Buck, TOPS, Yellowhorse, and other premier craftsmen. We understand that a knife is a personal tool and an investment. If your purchase does not meet your expectations, our straightforward returns process is designed with the clarity and integrity you deserve.

Our Returns Philosophy

Just as a quality knife is built for reliability, our customer service is built for trust. We aim to make the returns and exchanges process as precise and efficient as the mechanisms on the spring-assisted and automatic knives in our collection. Your satisfaction is the final measure of our workmanship.

General Policy Overview

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be returned in new, unused, and original condition, with all original packaging, tags, and accessories included.
  • Initiation: All returns and exchanges must be initiated by contacting our customer service team first to receive a Return Merchandise Authorization (RMA) number.

⚠️ Important: Non-Returnable Items

Based on the nature of our specialized products and manufacturer policies, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom Knives & Yellowhorse Knives: Due to their unique, handcrafted nature and often personalized specifications.
  • Automatic Knives & Spring Assisted Knives: Subject to strict regulatory compliance; returns are only accepted if defective upon arrival.

All sales on these specialized items are final. Please review product details carefully before purchasing.

The Returns & Exchanges Process: A Step-by-Step Guide

Step 1: Contact Our Customer Service Team (Within 15 Days)

Email us at [email protected] with your order number and reason for return/exchange. Use the template below to ensure we have all necessary information.

Step 2: Receive Your RMA Number & Instructions

We will respond within 1-2 business days with a unique RMA number and detailed return shipping instructions. Returns sent without an RMA number will not be accepted.

Step 3: Package and Ship Your Return

Securely package the item in its original packaging, including all parts, paperwork, and accessories. Enclose a copy of your original invoice or packing slip. Clearly write the RMA number on the outside of the box. Ship to our facility at:

Returns Department (RMA: [Your Number])
PocketKnivesDeal.com
4018 Despard Street
Atlanta, GA 30305, USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a trackable and insured shipping service.

Step 4: Inspection & Processing

Upon receipt, our team will inspect the returned item within 3-5 business days. Once approved, we will promptly process your refund or exchange.

Refund Timeline & Method

We handle refunds with the same precision we admire in American knife-making:

  • Timeline: Refunds are processed within 3-5 business days after we receive and approve your return.
  • Method: Funds will be returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.
  • Notification: You will receive an email confirmation once your refund has been issued. Please allow 5-10 additional business days for the refund to appear in your account, depending on your financial institution.

Exchanges

To exchange an item for a different model or style (e.g., exchanging a Buck Folding knife for a Fixed Blade), please follow the standard returns process above. In your initial email, clearly state the item you wish to exchange for. We will ensure the new item is in stock and provide instructions. Price differences will be refunded or charged accordingly.

Damaged or Defective Items

In the rare event you receive a damaged or defective knife, contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you. Your trust is paramount, and we will resolve such issues with urgency and respect.

Return Request Email Template

To streamline your request, please copy, paste, and fill out the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear PocketKnivesDeal.com Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Please Insert] Customer Name: [Your Name] Product Name: [e.g., Buck 110 Folding Hunter] Reason for Return/Exchange: [e.g., Incorrect size, change of mind, defective item] I have read and understand the Returns & Exchanges Policy. Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Questions or Need Assistance?

Our dedicated customer service team, comprised of fellow knife enthusiasts, is here to help.

Email: [email protected]
Mail: Returns Department, PocketKnivesDeal.com, 4018 Despard Street, Atlanta, GA 30305, USA

We are committed to ensuring your experience with PocketKnivesDeal.com—from selecting your perfect American-made knife to any necessary after-sales service—is worthy of the craftsmanship we sell.

PocketKnivesDeal.com
Your trusted online destination for premium, American-made knives and gear.
Forged for the Task, Built for a Lifetime.