Our Commitment to You
At PocketKnivesDeal.com, your trusted online destination for premium American-made knives, we stand behind every product with the same unwavering confidence that defines the legendary brands we represent—Buck, TOPS, Yellowhorse, and other master craftsmen. We understand that a knife is more than a tool; it’s a personal investment and an extension of your preparedness. This policy is crafted with the clarity, integrity, and precision you expect from the finest American knife-making.
Shipping Information
We take great care in preparing your order for its journey to you, ensuring it arrives as safely and promptly as possible.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Times
We offer two reliable shipping options to serve our global customers (excluding some remote regions in Asia and elsewhere):
- Standard Shipping – $12.95
Carrier: DHL or FedEx
Estimated Delivery: 10-15 business days after shipment. This is our recommended option for faster, tracked delivery. - Free Shipping
Carrier: EMS
Eligibility: Automatically applied to all orders over $50.
Estimated Delivery: 15-25 business days after shipment.
Please note: Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays. You will receive a tracking number via email once your order ships.
Returns & Exchanges Policy
Just as a quality knife is built for reliability, our customer service is built for trust. Our process is designed to be as precise and efficient as the mechanisms on the spring-assisted and automatic knives in our collection.
General Policy Overview
- Return Window: 15 days from the date you receive your item.
- Condition: Items must be returned in new, unused, and original condition, with all original packaging, tags, manuals, and accessories included.
- Initiation Required: You must contact our customer service team first to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted.
⚠️ Important: Non-Returnable Items
Due to the specialized nature and strict regulations surrounding certain products, all sales are final on the following items, unless they arrive damaged or defective:
- Custom Knives & Yellowhorse Knives: Due to their unique, handcrafted nature and often personalized specifications.
- Automatic Knives & Spring Assisted Knives: Subject to strict regulatory compliance; returns are only accepted if found to be defective upon arrival.
Please review product details carefully before purchasing these specialized items.
The Returns & Exchanges Process: A Step-by-Step Guide
- Contact Our Customer Service Team (Within 15 Days)
Email us at [email protected] with your order number and reason for return/exchange. Please use the template provided at the bottom of this page to ensure we have all necessary information. - Receive Your RMA Number & Instructions
We will respond within 1-2 business days with a unique RMA number and detailed return shipping instructions. - Package and Ship Your Return
Securely package the item in its original packaging with all parts and paperwork. Enclose a copy of your invoice. Clearly write the RMA number on the outside of the box. Ship to:
Returns Department (RMA: [Your Number])
PocketKnivesDeal.com
4018 Despard Street
Atlanta, GA 30305, USA
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a trackable and insured service. - Inspection & Processing
Upon receipt, our team will inspect the returned item within 3-5 business days. Once approved, we will promptly process your refund or exchange.
Refund Timeline & Method
We handle refunds with the same precision we admire in American knife-making.
- Timeline: Refunds are processed within 3-5 business days after we receive and approve your return.
- Method: Funds will be returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
- Deductions: Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.
- Notification: You will receive an email confirmation once your refund has been issued. Please allow 5-10 additional business days for the refund to appear in your account, depending on your financial institution.
Exchanges
To exchange an item for a different model or style (e.g., exchanging a Buck Folding knife for a Fixed Blade), please follow the standard returns process. In your initial email, clearly state the item you wish to exchange for. We will check availability and provide instructions. Any price differences will be refunded or charged accordingly.
Damaged or Defective Items
In the rare event you receive a damaged or defective knife, contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you. Your trust is paramount.
Return Request Email Template
To streamline your request, please use the following template when emailing us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear PocketKnivesDeal.com Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Please Insert] Customer Name: [Your Name] Product Name: [e.g., Buck 110 Folding Hunter] Reason for Return/Exchange: [e.g., Incorrect size, change of mind, defective item] I have read and understand the Returns & Exchanges Policy. Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number - Optional]
Questions or Need Assistance?
Our dedicated customer service team, comprised of fellow knife enthusiasts, is here to help.
- Email: [email protected]
- Mail: Returns Department, PocketKnivesDeal.com, 4018 Despard Street, Atlanta, GA 30305, USA
We are committed to ensuring your experience with PocketKnivesDeal.com—from selecting your perfect American-made knife to any necessary after-sales service—is worthy of the craftsmanship we sell.